FAQs – Doyzo

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GENERAL QUESTION

What materials are used in your products?

We use high-quality, safe, and durable materials in all of our products. Each product is designed with careful consideration of the materials that will work best for its intended use.

How do I know which size is right for my pet?

We provide detailed sizing information for each of our products. Please refer to the product description for specific sizing information, and feel free to contact our customer service team if you have any questions or concerns about sizing.

How long does shipping take?

Shipping times vary depending on your location and the shipping method selected at checkout. Typically, orders are processed and shipped within 1-2 business days, and delivery times vary from 3-7 business days for standard shipping. Please refer to our Shipping Policy for more information.

What is your return policy?

We offer a 30-day return policy on all of our products. If you are not satisfied with your purchase, please contact our customer service team to initiate a return or exchange. Please refer to our Return Policy for more information.

How can I contact your customer service team?

You can contact our customer service team by phone, email, or through our website’s contact form. We are available Monday through Friday, from 9:00 AM to 5:00 PM Eastern Time

Are your products safe for pets?

Yes, our products are designed with pet safety as our top priority. We use only high-quality, safe, and non-toxic materials in all of our products. Additionally, our products undergo rigorous testing and quality control measures to ensure that they meet or exceed industry standards.

Do you offer a warranty on your products?

Yes, we offer a limited warranty on all of our products. Please refer to the product description or contact our customer service team for specific warranty information.

How do I clean and maintain your products?

We recommend following the cleaning and care instructions provided with each product. Typically, our products can be wiped down with a damp cloth and mild detergent. Please refer to the product description or contact our customer service team for specific care instructions.

Can I track my order?

Yes, once your order has shipped, you will receive a tracking number via email or text message. You can use this tracking number to monitor the progress of your shipment.

Do you offer wholesale pricing or bulk discounts?

Yes, we offer wholesale pricing and bulk discounts on select products. Please contact our sales team for more information.